🔁 Return, Exchange, and Refund Policy — Get Cuisine Shop

🔁 Returns, Exchanges, and Refunds Policy – Get Cuisine Shop

Last updated: May 19, 2026

At Get Cuisine Shop, we aim to provide a transparent and satisfying shopping experience. This policy outlines the conditions applicable to returns, exchanges, and refunds.

🕒 Return Period

Our standard return policy is 30 days from the receipt of your package for all our customers (including in Canada and internationally).

Exception for France and the European Union: In accordance with current consumer law in the EU, customers residing in France and the European Union benefit from a legal withdrawal period of 14 days to return a product without justification.

As such, you can contact us within this period to request:
- a return;
- an exchange;
- or a refund.

1️⃣ Exchanges

Exchanges are only accepted for:

  • a different size;
  • a different color;
  • a variant of the same product (subject to availability).

❌ Exchanges for a completely different product are not permitted.

👉 If you wish to obtain another item, please submit a return request for a refund and then place a new order.

2️⃣ Refunds

💳 Refund Method

  • By default, refunds are issued to the original payment method used for the purchase.
  • Store credit (purchase voucher) may be offered upon customer request.

💰 Refund Conditions

  • Only the amount actually paid after reduction or promotion is refundable.
  • Initial shipping fees are not refundable unless:
    • in case of an error on our part;
    • in case of a defective product;
    • or when required by applicable law.

⚠️ Potential Fees

👉 No restocking fee is applied.

However, a refund may be partially refused if the returned product is:

  • used;
  • damaged;
  • incomplete;
  • or not returned in its original packaging.

⏱️ Processing Time

Refunds are generally processed within 5 to 10 business days after receipt and inspection of the returned product.

Depending on your financial institution, additional time may be required before the funds appear in your account.

3️⃣ Incorrect or Defective Item

We apologize for this inconvenience.

For any defective or incorrect item, we recommend contacting us as soon as possible after receipt to facilitate quick processing.

👉 You have a period of 30 days from receipt to request:

  • a return;
  • an exchange;
  • or a refund.

📩 Contact

Please contact us at:

📧 contact@getcuisineshop.com
📞 +1 514 604 9589

Please include:

  • your order number;
  • a description of the issue;
  • a clear photo or video of the product concerned.

✔ In this case

If the defect or error is confirmed:

  • return shipping costs are fully covered;
  • a replacement or full refund will be offered.

🔁 Return Procedure

  1. Contact us at: contact@getcuisineshop.com;
  2. Await validation from our customer service;
  3. Ship your item to the provided return address.

📍 Return Address

Get Cuisine Shop
475 17e Avenue
Saint-Jérôme (Quebec) J7Z 4H4
Canada

⚠️ Any return sent without prior authorization may be refused.

🚚 Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • in case of an error on our part;
  • or a defective product.

⏳ Delayed or Missing Refund

If you haven't received your refund yet:

  1. Check your bank account;
  2. Contact your financial institution;
  3. Wait a few more business days;
  4. If necessary, contact us at: contact@getcuisineshop.com

⚠️ Important Recommendation

For any item with a value greater than:

  • 100 CAD;
  • 65 EUR;
  • 75 USD;
  • 55 GBP;
  • 110 AUD;

we strongly recommend shipping with a tracking number and proof of shipment.

⚠️ Lost packages without proof of shipment or tracking number cannot be refunded.

⚖️ Legal Compliance

This policy complies with, in particular:

  • applicable laws in Canada, including the Quebec Consumer Protection Act;
  • applicable regulations in the United States;
  • European Union regulations, including Directive 2011/83/EU on consumer rights;
  • applicable regulations in the United Kingdom;
  • as well as applicable regulations in Australia and New Zealand where they apply.

🇪🇺 Specific Case – European Union

Consumers in the European Union benefit from a legal right of withdrawal of 14 days in accordance with applicable regulations.

Where applicable:
- The refund is issued via the original payment method;
- Standard initial delivery charges may be refunded in accordance with applicable law.