Terms and Conditions of Sale

📄 Terms and Conditions of Sale (TCS) – Get Cuisine Shop

Last updated: May 19, 2026

These Terms and Conditions of Sale ("TCS") govern all orders placed on getcuisineshop.com.

By placing an order on the website, the customer fully accepts these terms.

Article 1 — Seller Information

Company Information

Trade Name: Get Cuisine Shop
Owner / Operator: Niandzhi Mamputu Serzh
Legal Status: Sole proprietorship

📍 Address:
475 17th Avenue
Saint-Jérôme (Quebec) J7Z 4H4
Canada

📧 contact@getcuisineshop.com
📞 +1 514 604 9589

Registration Numbers

  • NEQ: 2281314882
  • GST: 723912960 RT0001
  • QST: 4048871840 TQ 0001

👉 European VAT not applicable – company established in Canada.

Article 2 — Purpose

The getcuisineshop.com website offers online sales of kitchen products, accessories, and equipment.

These TCS apply to any order placed by a customer, particularly in Canada, the United States, the European Union, the United Kingdom, Australia, and New Zealand where applicable.

Article 3 — Customer Service

Customer service is available via:

📧 contact@getcuisineshop.com
📞 +1 514 604 9589

👉 Please include your order number for any inquiries related to an existing order.

Article 4 — Order Process

An order is considered valid when:

  • the customer confirms their order;
  • payment is accepted;
  • and a confirmation email is sent.

Get Cuisine Shop reserves the right to refuse or cancel any order in case of:

  • suspected fraud;
  • inaccurate information;
  • or payment issues.

Article 5 — Prices, Taxes, and Payment

💰 Prices

Prices may be displayed in different currencies depending on the customer's location, including:

  • CAD;
  • USD;
  • EUR;
  • GBP;
  • AUD.

Prices displayed on the site may be changed at any time without prior notice.

🧾 Taxes

Applicable taxes are displayed before the final validation of the order when required by applicable regulations.

💳 Payment

Payments are processed via secure platforms compatible with Shopify.

Accepted payment methods may include:

  • credit cards;
  • PayPal;
  • Apple Pay;
  • Google Pay.

👉 The seller never has access to the customer's full banking information.

Article 6 — Delivery

6.1 Delivery Zones

We deliver to, among others:

  • 🇨🇦 Canada;
  • 🇺🇸 United States;
  • 🇪🇺 European Union;
  • 🇬🇧 United Kingdom;
  • 🇦🇺 Australia;
  • 🇳🇿 New Zealand.

6.2 Delivery Fees

Applicable delivery fees are displayed before order validation.

Additional charges related to:

  • customs;
  • local taxes;
  • or import fees;

may apply depending on the destination country and remain the responsibility of the customer.

6.3 Delivery Times

Delivery times displayed on the site remain estimates.

Exceptional delays may occur due to:

  • carriers;
  • customs;
  • weather conditions;
  • or events beyond our control.

6.4 Delivery Address

The customer remains responsible for the accuracy of the delivery information provided during the order.

6.5 Delivery Problems

In the event of a package marked as delivered but not received, an investigation may be opened with the relevant carrier.

Article 7 — Returns and Refunds

📅 Return Period

Returns are accepted within 30 days of receipt of the order.

✔ Return Conditions

Returned items must be:

  • unused;
  • in perfect condition;
  • returned in their original packaging.

🚚 Return Fees

Return shipping costs are the responsibility of the customer unless:

  • the product is defective;
  • or there was an error on our part.

💳 Refund

Refunds are processed to the original payment method within approximately 5 to 10 business days after receipt and inspection of the return.

👉 No restocking fees are applied.

🇪🇺 Right of Withdrawal (European Union)

European consumers benefit from a legal right of withdrawal of 14 days in accordance with applicable regulations.

Where applicable, the refund may include standard initial delivery costs.

Article 8 — Warranties

Products benefit from the legal warranties applicable according to the relevant jurisdiction.

Article 9 — Limitation of Liability

Get Cuisine Shop shall not be held liable for:

  • delays related to carriers;
  • technical interruptions;
  • force majeure events;
  • or indirect damages resulting from the use of the site or products.

Article 10 — Force Majeure

No liability can be incurred in the event of an unforeseeable event beyond the reasonable control of Get Cuisine Shop.

Article 11 — Intellectual Property

All content present on the site:

  • texts;
  • images;
  • logos;
  • videos;
  • visual elements;
  • site structure;

remains protected by applicable intellectual property laws.

Any unauthorized reproduction is prohibited.

Article 12 — Personal Data

Personal data is processed in accordance with, among others:

  • applicable Canadian laws;
  • Quebec Law 25;
  • the GDPR;
  • the UK GDPR;
  • and applicable regulations according to the relevant jurisdiction.

👉 Consult our Privacy Policy for more information.

Article 13 — User Content

Any content published or transmitted by a user that may be considered as:

  • abusive;
  • fraudulent;
  • illegal;
  • defamatory;
  • or inappropriate;

may be removed without prior notice.

Article 14 — Partial Invalidity

If any provision of these TCS is deemed invalid or unenforceable, the other provisions shall remain fully applicable.

Article 15 — Governing Law

These TCS are governed by:

  • applicable laws of Canada;
  • and the laws of the province of Quebec.

Consumers benefiting from mandatory protections in their jurisdiction retain the rights provided by applicable laws.

Article 16 — Marketing Communications (Email & SMS)

Marketing communications are carried out in accordance with, among others:

  • Canadian CASL;
  • the GDPR;
  • and applicable electronic marketing regulations.

The customer may unsubscribe at any time:

  • via the unsubscribe link;
  • or by replying STOP for SMS messages.